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My door chime set up is not working?

My door chime set up is not working?

 
Does the green LED illuminate on the bell push when you press the button?
 
If NO:

  • Check to see if the battery tab has been removed. It should be sticking out the side of the bell push and can be removed by gently pulling in the direction of the arrow.

 

  • Replace the battery in the bell push. Please refer to the battery replacement – bell push section in the operating instructions.

 
If YES:

  • If you have a portable door chime replace the batteries in the chime unit. Please refer to the battery replacement – chime unit section in the operating instructions. Do not use high powered Li-ion, professional alkaline or rechargeable batteries.

 

  • If you have a plug-in door chime check to see the plug socket is turned on.

 

  • The chime unit may not be receiving a signal from the bell push, this can be caused by internal walls or uPVC frames. Move the chime unit closer to the bell push.

 

 

  • If you have 62202 – Curve Plug-Though Door Chime, 62097 – Flashing Door Chime or 62219 – Symphony Door Chime check the mute switch on the side of the chime unit is in the up position.

 
 
If you are still experiencing problems please do not hesitate to contact us and our friendly customer service team will be more than happy to help you. All contact information can be found in the contact us page.
 
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